Review: Aegon Mykonos, Autograph Collection

Here is our review and scoring of the Aegon Mykonos based on our stay in an Infinity Suite Revive this summer.

The Aegon Mykonos is an Autograph Collection Hotel part of Marriott. With a total of 76 rooms and suites, Aegon Mykonos comprises of 2 premises for guests to choose depending on their mood, the serene ‘Retreat’ located on the hillside with panoramic views, and the vibrant ‘Revive’ on the Kalo Livadi beach.

1.    Location 17/20: The hotel is located across the road from a very nice stretch of beach that was uncrowded when we visited in August 2021. A car is needed as there are only beach-club options for dining nearby. There is a small village uphill from the hotel with dining options, but the narrow winding roads (without much lighting after dark) would make walking somewhat dangerous. Since Mykonos is small, you can get to many places within a 15-30 minute drive. For us, this quieter area (away from the more crowded and noisy beaches and clubs) was preferred. 

2.    Bed & Sleep Quality 19/20: Even with the jetlag, we slept very well at the Aegon as the bed was incredibly comfortable, the room was very soundproof, and the blinds kept it very dark. 

3.    Room and room amenities 18/20: After some initial issues using our confirmed Suite Night Award (SNA) certificates, we were upgraded to an Infinity Suite Revive. The room layout had a king size bedroom, separate lounge and living room with a sofa bed, a large bathroom with a shower, and a seperate area with a sink, mini bar and coffee maker. Despite being somewhat dark and without having much of a view from inside, the room remained very cool in the warm August weather. The outdoor space had a large private pool and comfortable seating with a slight view of the ocean (beyond the pool/restaurant area and infamous powerlines). The only downside was a slight lack of privacy being located right next to the main pool and restaurant/bar area. 

4.    Bathroom 9/10: The bathroom was really nice with double sinks, high quality toiletries and towels, and a large shower with excellent water pressure (the shower was the size of our bathroom back home!).

5.    Hotel public areas and amenities 5/10: The hotel has a nice infinity pool, spa and gym (which we did not use), a restaurant and bar, and free parking. There is no beach club or direct beach access at this hotel so you need to be prepared to grab a towel and enjoy the public parts of the beach or pay for chairs and umbrellas at one of the beach clubs. Overall, the property is aesthetically pleasing and seems well maintained but it is hard to get beyond the power lines and messy parking lot/storage area that obstruct a clear view of the beach. We enjoyed the complimentary breakfast buffet (a Titanium member benefit) and a-la-carte options but found strange limitations such as a “one cup of coffee per person” rule very bizarre considering this is a high end hotel. 

6.    Service and staff 3/10 : This is a tough one because we found some aspects of the service and some of the staff to be very good. However, there are some major issues, notably: 

a.    Issues at check-in: Similar to other Marriott members using SNAs, we had issues with our confirmed upgrade to an “Aqua Suite”. Having to sort this out with hotel management was unpleasant after travelling for about 24 hours. The hotel appears to be aware of these problems, but has not addressed the root cause. 

b.    Management: As other travellers have noted, there appears to be strange management issues with this properly. From photo shopped photos on the website and misleading property/room features to having a fire alarm go off in the middle of night with no explanation or apology. 

c.    Uniforms: Another strange item – half the staff wear a uniform, while others don’t. We found this strange for a hotel aspiring to offer a high-end experience, and when combined with the general openness of the property to the surrounding area it could lead guests to feel that overall security is lacking. 

7.    Overall Value 7/10: We used points along with SNA certificates for our stay here and ultimately (after the aforementioned issues) received an extra upgrade that exceeded our expectations. Considering how expensive Mykonos is during the summer (and how unfavorable the EURO>CAD exchange rate can be), using points and SNAs resulted in good value, and made our trip much more affordable.

8.    Overall:78/100

Would weleavetoday to go back? Unlikely, especially given the many other options on the island or elsewhere in Greece. 

Other Comments:

We were torn about staying here after reading the saga on One Mile At A Time, seeing some of the suspicious looking reviews left on TripAdvisor, and hearing other negative comments posted on the Marriott website and Flyer Talk. We ultimately decided to go ahead with our stay because our SNA request for an Aqua Suite had cleared, and other hotel options in the area were very expensive. 

We came to Mykonos as the first stop on our trip to Greece to enjoy the beach and take it easy; while making short excursions to explore the island. We were able to do all of this staying at Aegon. The beach is beautiful (and very swimmable) and Kalo Livadi is actually quieter than other locations on the island for those who don’t party or go to clubs. We also enjoyed visiting towns, tavernas, a vineyard and craft brewery on the island.

Overall, the Aegon Mykonos is a nice new hotel, but there are definitely some drawbacks to consider. Despite the nicely finished rooms and a low-key atmosphere (for Mykonos) and location on a nice stretch of beach, the ongoing service/management and SNA issues are hard to ignore, especially for Marriott Bonvoy members looking to redeem points and/or awards.